Effective Date: [ current_date ]
Provider: Vigilance Networks
Website: VigilanceNetworks.com
Email: info@vigilancenetworks.com
Phone: (689) 210-8432
Business Address: 3956 Town Center Blvd. Suite #514, Orlando, FL 32837-6103
PLEASE READ CAREFULLY
By requesting services, approving a quote, signing a proposal, submitting a service request, paying an invoice, or allowing Vigilance Networks to begin work, you agree to these Client Terms and Conditions.
If you do not agree to these terms, please do not request, approve, or accept services from Vigilance Networks.
1. Definitions
“Provider,” “we,” “us,” or “our” means Vigilance Networks.
“Client,” “you,” or “your” means the individual, business, organization, or authorized representative requesting services from Vigilance Networks.
“Services” means any home network, small business network, WiFi, cybersecurity, device setup, troubleshooting, consulting, managed support, remote support, on-site support, AI-assisted network review, documentation, or related technology services provided by Vigilance Networks.
“Agreement” means these Terms and Conditions, any quote, proposal, invoice, service request, work order, statement of work, or written communication approved by the Client.
“Deliverables” means any documentation, configuration notes, network diagrams, recommendations, reports, setup work, credentials handoff, or other work product provided as part of the Services.
“Equipment” means any router, switch, access point, cable, firewall, computer, server, camera, storage device, software, license, or other technology product used, installed, configured, supplied, or recommended as part of the Services.
2. Scope of Services
Vigilance Networks provides IT and network support services for homes, home offices, and small businesses. Services may include, but are not limited to:
- WiFi troubleshooting and optimization
- Router, modem, access point, and switch setup
- Small business network setup
- Secure home office network setup
- Basic cybersecurity hardening
- Device and printer connectivity support
- Network documentation
- Remote support
- On-site technical support
- AI-assisted network review, planning, and recommendations
- Vendor coordination when needed
Services will be performed according to the approved quote, invoice, work order, service request, or written agreement.
Vigilance Networks may recommend hardware, software, subscriptions, or third-party services. The Client is responsible for approving purchases before they are made.
3. Service Availability and Response Times
Unless otherwise agreed in writing, standard support is provided during normal business hours.
Standard Business Hours:
Monday–Friday, 8:00 AM–5:00 PM, excluding major holidays.
Emergency, evening, weekend, or same-day support may be available at an additional rate.
Vigilance Networks will make reasonable efforts to respond in a timely manner. However, we do not guarantee a specific response time, resolution time, uptime, internet speed, WiFi performance, or third-party service availability unless a separate written Service Level Agreement is signed.
4. Client Responsibilities
The Client agrees to:
- Provide accurate information about the technical issue or requested service
- Provide safe and reasonable access to the location, equipment, network, and systems
- Ensure an adult or authorized representative is present for on-site work
- Provide needed usernames, passwords, MFA access, service provider details, or administrator approval when required
- Back up important files before service begins
- Maintain active internet, utility power, software licenses, and vendor subscriptions
- Obtain landlord, property manager, HOA, or building approval when required
- Make final decisions regarding equipment purchases, installation locations, and service changes
Vigilance Networks is not responsible for delays caused by missing access, incorrect information, unavailable credentials, locked accounts, third-party outages, unsafe work areas, or unavailable Client representatives.
5. Third-Party Services and Vendors
Many IT services depend on third parties, including internet service providers, hosting companies, domain registrars, software vendors, cloud platforms, device manufacturers, payment processors, and security providers.
Vigilance Networks is not responsible for:
- Internet service provider outages
- Manufacturer defects
- Software bugs or licensing issues
- Cloud service interruptions
- Email hosting or DNS delays
- Vendor support delays
- Changes made by third-party providers
- Performance limits caused by third-party equipment or services
We may communicate with third-party vendors on the Client’s behalf only when authorized by the Client.
6. Equipment, Hardware, and Software
The Client is responsible for the cost of all approved hardware, software, parts, licenses, subscriptions, and materials.
Unless otherwise stated in writing, equipment warranties are provided by the manufacturer, not Vigilance Networks.
Vigilance Networks may assist with setup, configuration, troubleshooting, or vendor coordination, but we do not guarantee manufacturer warranty approval, replacement, or repair outcomes.
If equipment is purchased directly through Vigilance Networks, payment may be required before ordering.
7. Payments, Deposits, and Invoices
Payment terms will be listed on the invoice, quote, or service agreement.
Unless otherwise agreed in writing:
- Deposits may be required before work begins
- Payment is due upon completion of service or according to the invoice terms
- Monthly services are billed in advance
- Hardware, software, and licensing costs may be due before purchase or installation
- Late invoices may result in service suspension
- Returned payments may result in additional fees
- Client is responsible for applicable taxes, processing fees, or vendor charges
All deposits and completed service payments are non-refundable unless otherwise agreed in writing.
8. Cancellations and Rescheduling
Clients should provide reasonable notice if they need to cancel or reschedule an appointment.
Vigilance Networks may charge a cancellation, trip, or minimum service fee if:
- The Client cancels after a technician is already dispatched
- The Client is unavailable at the appointment time
- Required access is not available
- The work area is unsafe
- The Client provided incorrect location or service details
9. Remote Support Authorization
If remote support is requested, the Client authorizes Vigilance Networks to access the approved device, system, or account for the purpose of troubleshooting, configuration, or support.
The Client understands that remote access may allow visibility into files, applications, settings, or system information. Vigilance Networks will make reasonable efforts to protect Client privacy and will only access information necessary to perform the requested service.
The Client may end remote access at any time.
10. Cybersecurity and Risk Disclaimer
Vigilance Networks provides practical cybersecurity support, network hardening, and security recommendations. However, no system, network, WiFi connection, device, software, or security control can be guaranteed to be 100% secure.
The Client understands that cybersecurity risks include malware, phishing, hacking, credential theft, ransomware, data loss, device failure, and unauthorized access.
Vigilance Networks does not guarantee that security recommendations, configurations, monitoring, or services will prevent all cyber incidents.
11. Data Backup and Data Loss
The Client is solely responsible for backing up important data before any service begins unless Vigilance Networks has specifically agreed in writing to perform backup services.
Vigilance Networks is not responsible for lost, corrupted, deleted, inaccessible, or unrecoverable data unless caused by proven intentional misconduct.
Before service, Clients should back up:
- Business files
- Photos and videos
- Financial records
- Email data
- Customer records
- Password vaults
- Device settings
- Any other important information
12. Confidentiality
Vigilance Networks may receive access to Client network information, passwords, business systems, documents, device details, security information, and other confidential information.
Vigilance Networks agrees to use reasonable care to protect confidential information and will not intentionally disclose Client confidential information except as needed to provide services, comply with law, coordinate with approved vendors, or protect legal rights.
The Client also agrees not to disclose Vigilance Networks’ non-public business processes, pricing methods, internal documentation, security procedures, service workflows, or proprietary materials without written permission.
13. Intellectual Property and Deliverables
Unless otherwise agreed in writing, Vigilance Networks retains ownership of its templates, methods, processes, tools, documentation formats, checklists, internal systems, and service workflows.
The Client receives a limited right to use final deliverables provided specifically for the Client’s own home, business, or organization.
The Client may not resell, copy, publish, or distribute Vigilance Networks’ proprietary materials without written permission.
14. AI-Assisted Services
Vigilance Networks may use AI-assisted tools to help with documentation, planning, troubleshooting, network analysis, workflow improvement, cybersecurity recommendations, or business technology planning.
AI-assisted outputs are used as support tools and are reviewed with professional judgment. AI-generated recommendations are not a substitute for legal, financial, regulatory, or compliance advice.
The Client is responsible for reviewing and approving final decisions before implementation.
15. Website, Portal, and Online Requests
If the Client submits information through VigilanceNetworks.com, a contact form, quote request, service request, email, phone call, or future client portal, the Client agrees that the information submitted is accurate and authorized.
Submitting a request does not guarantee acceptance of work. Vigilance Networks may decline, modify, or request additional details before accepting a service request.
16. No Legal, Tax, Medical, or Financial Advice
Vigilance Networks provides information technology and network support services only.
We do not provide legal, tax, medical, insurance, financial, or regulatory compliance advice. Clients should consult qualified professionals for those matters.
17. Warranty Disclaimer
Services are provided using reasonable skill and care. However, Vigilance Networks does not guarantee:
- Specific internet speeds
- Complete WiFi coverage in every area
- Permanent resolution of recurring third-party issues
- Compatibility with all devices
- Uninterrupted service
- Elimination of all cybersecurity risks
- Recovery of all lost data
- Performance of third-party hardware, software, or cloud services
Services are provided “as is” and “as available” to the fullest extent permitted by law.
18. Limitation of Liability
To the fullest extent permitted by law, Vigilance Networks will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost business, lost data, lost revenue, downtime, loss of use, or reputational harm.
If liability is found, the maximum liability of Vigilance Networks shall be limited to the amount paid by the Client for the specific service that gave rise to the claim.
19. Indemnification
The Client agrees to defend, indemnify, and hold harmless Vigilance Networks, its owner, contractors, vendors, representatives, and affiliates from claims, damages, losses, costs, and expenses arising from:
- Client misuse of systems or services
- Unauthorized changes made by the Client or third parties
- Client failure to maintain backups
- Client-provided inaccurate information
- Client violation of law or third-party rights
- Client failure to maintain licenses, subscriptions, or vendor accounts
- Third-party claims related to Client systems, data, or business operations
20. Suspension or Refusal of Service
Vigilance Networks may suspend, refuse, or terminate services if:
- Payment is overdue
- The Client requests illegal, unethical, or unsafe work
- The work environment is unsafe
- The Client is abusive, threatening, or inappropriate
- Required access is not provided
- The Client violates these Terms
- Continuing work would create unreasonable risk
21. Non-Solicitation
The Client agrees not to directly hire, solicit, or contract with Vigilance Networks’ employees, subcontractors, or service partners for similar services outside of Vigilance Networks without written permission.
22. Force Majeure
Vigilance Networks is not responsible for delays or failure to perform caused by events beyond reasonable control, including severe weather, natural disasters, power outages, internet outages, cyberattacks, labor issues, illness, government action, vendor outages, supply shortages, or emergencies.
23. Governing Law
These Terms are governed by the laws of the State of Florida.
Any dispute shall be handled in the appropriate court or legal venue in Florida, unless the parties agree in writing to mediation or arbitration.
24. Updates to These Terms
Vigilance Networks may update these Terms from time to time. The updated version will be posted on VigilanceNetworks.com with a revised effective date.
Continued use of services after updates means the Client accepts the updated Terms.
25. Contact Information
Questions about these Terms may be sent to:
Vigilance Networks
3956 Town Center Blvd. Suite #514
Orlando, FL 32837-6103
Email: info@vigilancenetworks.com
Phone: (689) 210-8432
Website: VigilanceNetworks.com
